Survey Results

Friends and Family Survey Results 

How good are we at ………? 

Guardian Survey 
COMMENTS (These are direct comments from survey respondents.) 

1. More exposure about the programs would be helpful. 
2. Create a marketing plan. 
3. Trusts, grants, just waiting to be a valuable tool, survey monkey, social media. 
4. We often do not know what is happening at Alpha. 
5. Heard there is a newsletter? Have never received it. 
6. Do you have a Facebook page? 
7. See on social media but little else. 

1. Some are better than others. 

1. Although the last couple of years have been hard, as a resident at a GH, our daughter does not get out for activities of any kind – kind of sad 🙁 
2. Need more “jobs” that fit the individual. 
3. Need to utilize indoor spaces for winter/inclement weather condition for walks (mall, college, go to local games). 

1. We have called about concerns and get no call back. 
2. Slow follow up or none at all. 
3. Financial Department needs improvement. Sometimes unsure of who to contact. Lots of changes, changing emails and not letting client’s team know. 
4. If unable to reply back right away, let person know when you will get back to them. 
5. Use of out of office email or voicemail. 
6. Communication is poor. 
7. No follow up with report of concerns. 

1. Assure staff are trained in how AOI operates and knows what is required by CQL. 

1. More training is needed on being respectful. 

1. I never hear about promotions or ads that educate the community about services. 
2. I don’t hear anything about Alpha in the community. 

1. Need better staff retention. 
2. Clients need more consistent staff. 
3. More appropriate staff for clients and clients need to be out in the community. 
4. Assure basic hygiene support and help from staff. 

POMs Data

There were 20 people supported interviewed during the last 2 quarters. The following data was collected. 

People Supported Rights and Responsibilities Survey Results